Support for OCLC PICA products
OCLC PICA offers product support via e-mail, fax, or telephone. Users who purchase services through a local OCLC PICA distributor or partner should
contact them in the first instance for assistance.
See the list of distributors for contact details.
For information on training for OCLC and OCLC PICA products and services, please contact the Service Desk.
SERVICE DESK
OCLC PICA provides a Service Desk
service. If you click on this link, you will be shown a form to fill in; this form will be sent to our
central Service Desk from where it will be forwarded to the appropriate product support person.
Registered users of the professional OCLC PICA services can login into the Service Desk themselves. Chose LOGIN and fill in your user name and password, that has been given to you by the Service Desk.
Moreover, you can contact the Service Desk directly by telephone between 8.30 am and 5.00 pm each weekday,
with the exception of public holidays:
UK:
t +44 (0) 121 456 4656
f +44 (0) 121 456 4680
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NL:
t +31 (0) 71 524 6500
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When the Birmingham office is closed, you will be
given the option to transfer telephone calls to
the OCLC support desk in Dublin, Ohio
(at the same rate as calling the UK),
or you can leave a voicemail message.
Announcements regarding product enhancements, training
and service outages are posted to the Announcements
listserv. Subscribe now
to receive the messages.
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OCLC PRODUCT SUPPORT PAGES:
MIGRATION PLANS OCLC SERVICE INTERFACES:
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